Business Etiquette & Professionalism

  • Learn the importance of business etiquette, why it matters and how to improve business etiquette culture
  • Learn how to develop a culture of excellence
  • Understand the three components of business etiquette – appearance, communication, and behaviour
  • Know how to make a great first impression and how to dress appropriately
  • Understand how your personal style influences how you communicate with others
  • Learn the do’s and don’ts of telephone and email etiquette
  • Explore the business etiquette of different cultures and countries
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

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