Business Etiquette & Professionalism

• Learn the importance of business etiquette, why it matters and how to improve business etiquette culture
• Learn how to develop a culture of excellence
• Understand the three components of business etiquette – appearance, communication, and behaviour
• Know how to make a great first impression and how to dress appropriately
• Understand how your personal style influences how you communicate with others Learn the do’s and don’ts of telephone and email etiquette
• Learn the do’s and don’ts of telephone and email etiquette
• Explore the business etiquette of different cultures and countries
• Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people